Retrieve Error Logs
If you encounter any issues with the Redact Enterprise system, please follow these steps to retrieve and share the error logs. This will help us resolve the issue more efficiently.
Option 1: Download Logs via Script
- Run the following command to generate a .zip file containing all logs in the redact-enterprise-orchestration Folder
./download_logs.sh - Send the resulting .zip file to your Brighter AI contact.
Option 2: Extract Logs Manually
- If you need logs for the redact-gpu container specifically, use the following command:
docker logs redact-gpu > redact_logs.txt - This will save the logs to a text file named redact_logs.txt.
- Send the generated file to your Brighter AI contact.
Option 3: Using Flassger
Flasgger can also be used to retrieve logs through the browser interface.
- Open Flasgger: Follow the guide here: How to Open Flasgger. (LINK XXX)
- Navigate to the Retrieve Error Logs tab ( top left corner)
- Download the logs directly through the interface.
Troubleshooting
If you encounter any issues during the setup, please reach out to our team. We’ll assist you during the onboarding call to ensure a smooth deployment.
Updated 29 days ago